Free Shipping
Restovia does not add a standard shipping charge to product orders.
Restovia Delivery Standards
Shipping Policy
Restovia provides free shipping on all products, with orders expected to arrive within 3-5 calendar days. This Shipping Policy explains how delivery timing is handled, what customers should review before checkout, how tracking information works, and what to do if a package is delayed, damaged, missing, or otherwise needs attention.
We aim to keep delivery expectations simple and transparent from checkout through the final handoff.
At a glance
Restovia Shipping Essentials
Restovia's shipping standards apply across the store, including sheet sets, pillowcases, comforters, duvet covers, duvet inserts, quilts, pillows, blankets, mattress toppers, protectors, sleep masks, and travel sleep accessories.
3-5 Day Delivery
Orders are expected to arrive within 3-5 calendar days under normal delivery conditions.
24/7 Order Support
Customer support is available around the clock for shipping, delivery, and order questions.
Delivery expectations
How Delivery Timing Works
Restovia's stated delivery time is 3-5 calendar days. Calendar days include weekends and holidays when describing the general delivery window, although actual carrier movement and local delivery schedules may vary.
Delivery timing is an estimate rather than a guaranteed appointment. Severe weather, carrier disruptions, address problems, high shipping volume, local access restrictions, or other circumstances outside normal operations can occasionally affect the expected window.
- Review the shipping address before submitting the order.
- Keep order information available until delivery is complete.
- Follow carrier tracking once shipment activity becomes available.
- Allow for unusual local or carrier conditions when a delay is clearly shown.
From checkout to shipment
Order Processing and Handoff
After checkout, order information is reviewed and the selected products are prepared for shipment. When the shipment enters the delivery network, tracking information may begin showing carrier movement and delivery progress.
Order Confirmed
Your order details are recorded after checkout and prepared for the next stage.
Order Prepared
Your bedding or sleep products are prepared for shipment and delivery handling.
Carrier Activity
Tracking may begin showing acceptance, facility movement, and local delivery progress.
Final Delivery
The package is delivered to the shipping address supplied with the order.
Before placing the order
Shipping Address Accuracy
The address entered at checkout is used to route the shipment. Customers are responsible for reviewing the delivery information before submitting an order, including apartment, suite, unit, building, and ZIP code details where applicable.
If you notice an address problem after checkout, request help as soon as possible. An address change may not be possible after shipment preparation or carrier movement has advanced.
Recipient Name
Use the name that should be associated with the delivery location.
Street Address
Include the correct street number and street name.
Unit Details
Include apartment, suite, unit, or building details when needed.
City, State & ZIP
Check locality information carefully so the carrier can route the package correctly.
Shipment visibility
Tracking Your Order
Tracking information may show shipment acceptance, movement between carrier facilities, local delivery progress, and delivery completion. Carrier scans do not always update at every stage, so a temporary pause in tracking does not automatically mean the package has stopped moving.
Use the tracking information associated with your order to review the latest available carrier status. If the tracking remains unchanged for an unusual period or shows an issue that is not resolved, Restovia support can help review the order information available to us.
For Theme Editor stability, this policy page does not force navigation to an app or external tracking route. Tracking should be accessed through the normal tracking feature available on your storefront.
How orders may arrive
Packages and Delivery Handoffs
Products vary in size, weight, and packaging needs. An order containing multiple products may arrive in more than one package or at different moments, even when the items were purchased together.
Separate Packages
Different items can have separate shipment activity while still belonging to the same order.
Safe Placement
Carriers may leave a package at the normal delivery location unless another delivery method or restriction applies.
Building Handoffs
A package may be delivered to reception, a mailroom, package room, concierge, or another accepted delivery point for the address.
When timing changes
Delays and Delivery Exceptions
Most orders are expected within the stated 3-5 calendar day window, but delivery can occasionally be affected by conditions that are difficult to predict or control.
- Severe weather or natural events affecting carrier routes.
- High shipment volume or temporary carrier network disruptions.
- Incorrect, incomplete, or inaccessible shipping addresses.
- Apartment, building, gate, reception, or local access restrictions.
- Carrier scan delays or temporary gaps between tracking events.
- Local operational conditions that affect final-mile delivery.
When tracking shows a delay, review the latest carrier status first. If the shipment appears unusually delayed or the available status does not resolve the issue, request order assistance.
When a delivery needs attention
Missing, Damaged or Incorrect Deliveries
If a package is marked delivered but cannot be found, arrives damaged, appears incomplete, or contains the wrong item, keep the order details and packaging available while the issue is reviewed.
Marked Delivered
Check the usual delivery location, nearby safe places, reception or package areas, and household members before requesting further review.
Damaged Package
Keep the product and packaging together and request assistance promptly so the available order and delivery information can be reviewed.
Incorrect Item
Compare the item with the order details, keep all pieces together, and avoid disposing of packaging before the next step is confirmed.
Restovia also offers free returns and exchanges within 30 days for eligible requests. Delivery issues may be resolved through an appropriate replacement, exchange, refund, or other remedy depending on the circumstances.
Common questions
Shipping Policy FAQs
How much does shipping cost?
Restovia offers free shipping on all products.
How long does delivery take?
Orders are expected to arrive within 3-5 calendar days under normal delivery conditions.
Why has my tracking stopped updating?
Carrier scans may pause between facilities or delivery stages. Review the latest status and allow time for the next update. If the delay becomes unusual, request order assistance.
Can one order arrive in multiple packages?
Yes. Different products can move separately and may arrive at different times even when they belong to the same order.
What if my address is wrong?
Request assistance as soon as possible. Address changes may not be possible once shipment preparation or carrier movement has advanced.
What if my package is marked delivered but missing?
Check the normal delivery location, reception or package areas, nearby safe places, and household members. If it is still missing, request support with the order details available.
What if my order arrives damaged?
Keep the item and packaging together and request assistance promptly. Restovia offers free returns and exchanges within 30 days for eligible requests.
24/7 customer support
Need Shipping Help?
If you need help with shipping, tracking, delivery timing, an address issue, a missing package, a damaged delivery, or another order concern, Restovia customer support is available 24/7.
For faster assistance, keep the order number, shipping name, and product information available when requesting help.