Commerce Information
Order, contact, delivery, payment-related, and transaction information may be used to complete purchases and provide customer support.
Restovia Privacy & Data Practices
Privacy Policy
This Privacy Policy explains how Restovia collects, uses, discloses, and protects personal information when you visit our website, create or manage an order, subscribe to communications, request customer support, or otherwise interact with Restovia.
We aim to handle personal information with the same clarity and care that guide the rest of the Restovia experience. This policy applies to information collected through our website and related customer-service interactions.
At a glance
How Restovia Approaches Privacy
Restovia uses personal information to operate the website, process and support orders, communicate with customers, improve the shopping experience, prevent misuse, and provide marketing when permitted. We seek to collect information that is reasonably relevant to these purposes.
Website Information
Device, browser, cookie, and interaction data may help operate, secure, measure, and improve the website.
Customer Choices
You may have choices regarding marketing communications, browser technologies, and certain privacy rights depending on applicable law.
Information we collect
Information Connected to Your Visit
The information Restovia receives depends on how you use the website. Some information is provided directly by you, while other information may be generated automatically through website technology or received from service providers involved in operating the store.
- Contact information: name, email address, telephone number, billing address, shipping address, and other details you provide during checkout or support interactions.
- Order information: products purchased, sizes or variants selected, order value, discounts, delivery details, order status, returns, exchanges, and customer-service history.
- Payment-related information: payment method and transaction information needed to complete a purchase. Full payment-card credentials are generally handled by payment providers rather than stored directly by Restovia.
- Account or subscription information: information connected with email subscription, customer account features, preferences, and communication choices where those features are used.
- Device and usage information: IP address, browser type, device type, approximate location derived from technical data, referring pages, pages viewed, interactions, and similar website activity.
- Support information: messages, order details, photos, or other information you voluntarily provide when requesting help with an order, product, return, exchange, or delivery issue.
How information is used
Why Restovia Uses Information
Personal information may be used when reasonably necessary to provide the Restovia shopping and customer-care experience, protect the website, communicate with customers, and meet legal or operational obligations.
- Process orders, payments, confirmations, shipping, delivery, returns, exchanges, refunds, and related customer requests.
- Provide product information, order support, troubleshooting, customer service, and responses to questions.
- Send transactional communications relating to orders, shipping, account activity, policy updates, or service messages.
- Send promotional or subscription communications when you have requested them or when otherwise permitted by law.
- Apply eligible offers, including subscription-related savings and selected promotional discounts.
- Maintain website functionality, measure performance, understand navigation patterns, and improve usability.
- Detect, investigate, and help prevent fraud, abuse, security incidents, unauthorized activity, or violations of applicable terms.
- Comply with legal obligations, resolve disputes, enforce agreements, and protect the rights and safety of Restovia, customers, and others.
Information sharing
When Information May Be Disclosed
Restovia does not disclose personal information without a business, operational, legal, or customer-directed reason. Information may be provided to third parties that perform services connected with the website and customer orders.
- Commerce and payment providers that support checkout, transaction processing, fraud screening, and payment-related services.
- Shipping and logistics providers that need delivery information to route, transport, track, or complete customer orders.
- Website and technology providers that support hosting, infrastructure, analytics, security, customer service, email, or store functionality.
- Professional advisers such as legal, accounting, insurance, compliance, or other advisers when reasonably necessary.
- Authorities or other parties when disclosure is required by law, legal process, or reasonably necessary to protect rights, prevent fraud, address security concerns, or investigate misuse.
- Business transaction participants if Restovia is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate handling of personal information.
Your choices
Privacy Choices and Requests
Depending on where you live and the law that applies, you may have rights concerning personal information associated with you. These rights are not absolute and may be subject to verification, exceptions, or limitations required by law.
Access
You may be able to request information about categories or specific pieces of personal information Restovia maintains about you.
Correction
You may be able to ask that inaccurate personal information be corrected where applicable.
Deletion
You may be able to request deletion of certain personal information, subject to legal, transaction, security, and recordkeeping exceptions.
Marketing Choices
You may unsubscribe from promotional email using the unsubscribe mechanism provided in marketing messages. Transactional service messages may still be sent when needed.
Cookie Choices
You may use available browser controls or website privacy controls, where provided, to manage certain cookies and similar technologies.
Appeal or Complaint
Where applicable law provides such a right, you may be able to appeal a privacy-request decision or contact the relevant privacy regulator.
To protect customer information, Restovia may need to verify identity or request information reasonably necessary to locate the relevant records before completing certain privacy requests.
Security and retention
Protecting and Retaining Information
Restovia uses reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, website, or storage system can be guaranteed to be completely secure.
Personal information may be retained for as long as reasonably necessary to provide services, maintain transaction and support records, meet tax or accounting obligations, prevent fraud, resolve disputes, enforce agreements, comply with law, or support other legitimate business purposes.
Order Records
May be retained as needed for fulfillment, returns, exchanges, accounting, tax, fraud prevention, and customer-service records.
Support Records
May be kept as needed to resolve requests, document outcomes, improve service, and address repeat or related concerns.
Marketing Records
May be retained to manage subscription status, preferences, consent records, suppression lists, and communication history.
Technical Records
May be kept for reasonable periods to support security, analytics, troubleshooting, fraud prevention, and website performance.
Additional privacy terms
Other Important Privacy Information
Children's Privacy
Restovia is intended for general audiences and is not directed to children. We do not knowingly seek personal information from children in a manner prohibited by applicable law.
Third-Party Services
The website may rely on third-party services or contain features connected with third parties. Their privacy practices may be governed by their own notices and are not controlled by this policy.
U.S. Operations
Restovia operates a U.S.-based website. Information may be processed in locations where Restovia or its service providers operate, subject to applicable legal requirements.
State Privacy Rights
Residents of certain U.S. states may have additional privacy rights. Restovia will respond to verified requests as required by applicable law.
Policy Changes
Restovia may update this policy when practices, technology, services, or legal requirements change. The effective date at the top identifies the current version.
No Monetary Sale
Restovia does not sell personal information for money. Certain analytics or advertising activities may be treated differently under specific privacy laws, and applicable choices will be handled as required by law.
Privacy questions
Contact Restovia About Privacy
If you have a question about this Privacy Policy, want to make a privacy-related request, or need help understanding how information connected with your Restovia experience is handled, customer support is available 24/7.
Please do not send passwords, complete payment-card numbers, security codes, or other unnecessary sensitive information when submitting a privacy or support request.