30-Day Return Window
Eligible return and exchange requests should be started within 30 days of delivery.
Restovia Customer Care
Refund Policy
Restovia offers free returns and exchanges within 30 days. This Refund Policy explains the return window, how to prepare an eligible return, how refunds are processed, what to do when an order arrives damaged or incorrect, and how promotional savings are handled when a refund applies.
Our goal is to keep the process clear and practical while protecting both the customer and the integrity of the returned product.
At a glance
Restovia Refund Essentials
Our policy applies across Restovia bedding, pillows, blankets, mattress comfort products, protectors, sleep masks, and travel sleep accessories. Eligible return and exchange requests should begin within 30 days.
Free Return Support
Restovia does not charge a return or exchange fee for eligible requests within the policy window.
Refund to Payment Method
Approved refunds are generally issued through the original payment path when that payment route remains available.
Before starting a return
Return Eligibility
To help us review a return efficiently, keep the product, packaging, included pieces, and order information together. The item should be returned in a condition that allows the request to be reasonably evaluated, subject to applicable consumer law.
- Begin the request within the 30-day return or exchange window.
- Keep matching pieces, covers, inserts, accessories, and included components together.
- Keep product packaging available until return instructions have been confirmed.
- Avoid unnecessary alteration, disposal, or damage after deciding to request a return.
- Have the order number, product name, and shipping name available for support.
Do not send merchandise to the Restovia business address unless your return instructions specifically direct you to do so. Use the return destination provided for your request.
Simple steps
How the Return Process Works
Return instructions can vary depending on the product and the reason for the request. Follow the directions supplied for your order rather than sending the item independently.
Identify the Item
Confirm the product, order number, and reason for the return or exchange.
Request Assistance
Start the request within 30 days and provide the information needed to review it.
Prepare the Return
Package the item carefully and follow the return-routing instructions provided.
Complete the Resolution
After the returned item is received and reviewed, the applicable refund or exchange is completed.
After a return
Refund Processing
When an eligible return is received and approved, Restovia processes the applicable refund through the original payment route when available. The time required for the credit to become visible after it is issued depends on the payment provider, card issuer, bank, or financial institution.
Shipping is free on Restovia orders, so there is no standard outbound shipping charge to deduct from an otherwise approved product refund.
Return Received
The returned item reaches the designated return destination.
Return Reviewed
The item and request are checked against the applicable return information.
Refund Issued
The approved refund is submitted through the applicable payment route.
Credit Posted
Your payment provider or financial institution determines when the credit appears in your account.
Another option
Free Exchanges Within 30 Days
If you prefer another available size, color, style, or product option, Restovia offers free exchanges within 30 days for eligible requests. Replacement availability is confirmed as part of the exchange process.
Choose the Replacement
Identify the preferred size, color, style, or alternative product option.
Confirm Availability
The requested replacement must be available when the exchange is arranged.
Follow the Exchange Steps
Use the return and replacement instructions provided for the specific exchange request.
When something arrives wrong
Damaged, Missing or Incorrect Items
If an item arrives damaged, incomplete, or different from what you ordered, keep the product and packaging together while the issue is reviewed. These requests should be reported promptly so the available order and delivery information can be checked.
- Keep the item, packaging, labels, and included components available.
- Compare the product title, size, color, quantity, and contents with the order details.
- Do not discard a damaged or incorrect item until the next step has been confirmed.
- Provide a clear description of the issue and any information reasonably needed to review the request.
Where applicable, Restovia may resolve an approved issue through a replacement, exchange, refund, or another appropriate remedy consistent with the order circumstances and applicable law.
Discounted purchases
Refunds on Promotional Orders
Refunds are based on the amount actually paid for the returned item after applicable discounts. If an automatic promotion changed the amount charged at checkout, the refund reflects the eligible paid amount rather than the undiscounted list price.
Subscriber Savings
When the automatic 15% sitewide subscriber discount applied to an item, an approved refund is based on the discounted amount paid for that item.
Selected Promotions
When an automatic 20% selected-product promotion applied, an approved refund is based on the amount actually paid after that promotion.
A refund does not convert a used promotion into additional cash value. Any future use of an offer depends on the terms and availability of that offer at the time of a later purchase.
Common questions
Refund Policy FAQs
How long do I have to request a return?
Restovia offers free returns and exchanges within 30 days. Begin the request within that window.
Do I have to pay a return fee?
No standard return or exchange fee is charged for eligible requests within the 30-day policy window.
Where will my refund be sent?
Approved refunds are generally issued through the original payment route when that route remains available.
How quickly will the refund appear?
After Restovia issues an approved refund, posting time depends on the payment provider, bank, card issuer, or other financial institution.
Can I exchange instead of refunding?
Yes. Restovia offers free exchanges within 30 days for eligible requests when the requested replacement is available.
What if my item arrived damaged?
Keep the product and packaging together and request assistance promptly so the order and delivery information can be reviewed.
How are discounted items refunded?
An approved refund is based on the amount actually paid for the eligible returned item after applicable discounts.
24/7 customer support
Need Help With a Refund?
If you need help with a return, exchange, refund, damaged item, incorrect order, or another order issue, Restovia customer support is available 24/7.
For faster assistance, keep the order number, product name, and shipping name available when requesting help.