Checkout Determines Availability
Use one of the payment methods presented at checkout. Restovia does not require customers to use a payment route that is not displayed there.
Restovia Checkout & Payment Standards
Payment Policy
This Payment Policy explains how payments are handled when you place an order with Restovia, including payment authorization, billing information, discounts, taxes, failed transactions, fraud-prevention checks, refunds, and payment-related support.
Our goal is to make checkout clear and dependable while keeping sensitive payment information within the secure payment systems used to complete your purchase.
At a glance
Restovia Payment Essentials
Payment is collected through the checkout options displayed on the Restovia website. Available methods can vary by device, location, checkout configuration, and payment-provider availability, so the methods visible during checkout are the current options for that transaction.
Authorization Before Processing
A payment must be successfully authorized before an order can proceed through normal processing.
Clear Order Totals
The amount shown at checkout reflects the applicable product prices, automatic discounts, and taxes or other lawful charges shown before purchase.
Available at checkout
Accepted Payment Methods
Restovia accepts the payment methods that are actively displayed during checkout. Those options may include card-based or other supported digital payment methods depending on the checkout environment and the services currently enabled on the store.
Because payment options can change over time, the checkout page is the authoritative source for the methods available for a particular order.
- Select only a payment method that appears in the Restovia checkout.
- Use payment information that you are authorized to use.
- Review the order total before confirming the payment.
- Do not send complete card numbers, security codes, passwords, or other sensitive payment credentials through customer-support messages.
Accurate transaction details
Billing Information
The billing information entered during checkout should match the information associated with the chosen payment method when required by the payment provider. Inaccurate billing details can cause a transaction to be declined or delayed for verification.
Billing Name
Use the name required by the selected payment method or payment account.
Billing Address
Enter the billing address requested during checkout accurately.
Payment Details
Provide only the payment information requested within the secure checkout interface.
Verification
Your payment provider may request additional confirmation or authentication before approval.
Your shipping address and billing address do not always have to be identical, but each should be entered accurately in the field where it is requested.
Order totals
Prices, Discounts and Taxes
The checkout total is based on the product prices shown at the time of purchase, applicable automatic discounts, and taxes or other charges required by law and displayed before the order is submitted.
Restovia offers free shipping on all products, so no standard shipping charge is added to the order total.
Subscriber Discount
After successful email subscription, customers receive an automatic 15% sitewide discount. No discount code is required, and the offer is not limited to a first order.
Selected Promotions
Selected promotional products receive an automatic 20% discount while the applicable promotion is active. No discount code is required.
If a pricing or discount error is obvious, Restovia may correct it before fulfillment. If the correction materially affects an accepted order, the order may be adjusted, cancelled, or refunded as appropriate.
Protecting transactions
Payment Security and Privacy
Payment information is handled through the secure checkout and payment systems used to process the transaction. Restovia does not ask customers to send complete payment-card details, security codes, or account passwords through ordinary customer-service messages.
Secure Checkout
Enter payment details only within the checkout interface or another payment flow clearly presented by the store.
Fraud Prevention
Orders or transactions may be reviewed, delayed, declined, or cancelled when reasonable fraud, authorization, or security concerns arise.
Minimal Support Data
When requesting help, provide the order number and relevant transaction context without sending unnecessary sensitive payment credentials.
When checkout does not complete
Failed or Declined Payments
A transaction can fail or be declined for reasons controlled by the payment provider, card issuer, bank, payment account, fraud-prevention system, or information entered at checkout. Restovia may not receive the specific reason for a decline.
- Review the billing information and payment details entered at checkout.
- Confirm that the payment method is active and authorized for the transaction.
- Complete any verification requested by the payment provider.
- If a payment provider declines the transaction, contact that provider when more detail is required.
- You may try another payment option if another supported method is available at checkout.
Do not repeatedly submit a transaction if your financial institution shows multiple pending authorizations. Allow the payment provider to update or ask for support if the status remains unclear.
Money returned after an approved resolution
Refunds and Payment Reversals
Restovia offers free returns and exchanges within 30 days for eligible requests. When a refund is approved, it is generally issued through the original payment route when that route remains available. The payment provider or financial institution determines how quickly the credit appears after Restovia submits it.
Refund Amount
The approved refund reflects the amount actually paid for the eligible returned item after applicable discounts.
Original Payment Route
Approved refunds are generally returned through the original payment method or payment route when available.
Posting Time
Once issued, the time before the credit appears depends on the bank, card issuer, payment provider, or financial institution.
Resolving payment concerns
Payment Disputes and Chargebacks
If you believe there is an incorrect charge, duplicate payment, unauthorized transaction, or unresolved order issue, contact Restovia so the available order and payment records can be reviewed. You may also have rights through your payment provider or financial institution.
- Keep the order number and the date or amount of the disputed transaction available.
- Describe the issue clearly without sending full card numbers or security credentials.
- Allow reasonable time for an order, refund, or pending authorization to update before treating it as a duplicate final charge.
- Restovia may provide transaction or order information to payment providers when responding to a formal payment dispute, as permitted by applicable law and payment-network rules.
A pending authorization is not always a completed charge. Some financial institutions may temporarily show an authorization before it is finalized or released.
Common questions
Payment Policy FAQs
Which payment methods does Restovia accept?
Use the payment methods displayed during checkout. Available methods can vary depending on the current checkout configuration and payment-provider availability.
When is my payment authorized?
The selected payment route is checked during checkout. A payment must be successfully authorized before the order can proceed normally.
Why was my payment declined?
A payment may be declined by the issuer or payment provider because of billing information, account status, security checks, authorization limits, or another provider-controlled reason.
Does Restovia charge for shipping?
No. Restovia provides free shipping on all products.
How do Restovia discounts apply?
A successful email subscription activates the automatic 15% sitewide discount, and selected promotional products can receive an automatic 20% discount. No code is required for either offer.
How are refunds paid?
Approved refunds are generally issued through the original payment route when available. The financial institution determines when the credit appears after it is issued.
Should I send my card number to support?
No. Do not send complete card numbers, security codes, passwords, or unnecessary sensitive payment credentials through customer-support messages.
24/7 customer support
Need Payment Help?
If you need help with a payment, order total, discount, refund, duplicate-looking authorization, or another checkout concern, Restovia customer support is available 24/7.
For faster assistance, keep the order number, transaction date, and the name used for the order available. Do not send complete payment-card numbers or security codes.