30-Day Window
Free returns and exchanges are available within 30 days.
Restovia Customer Care
Returns & Exchanges
Restovia offers free returns and exchanges within 30 days. This page explains the return window, how to prepare an item, what happens during an exchange, and how to request help if something about your order is not right.
30-Day Window
Free Returns
Free Exchanges
24/7 Support
At a glance
Restovia Return Essentials
Our return and exchange policy is designed to be straightforward across Restovia bedding, pillows, blankets, mattress accessories, sleep masks, and travel sleep essentials.
No Return Fee
Restovia does not charge a return or exchange fee for eligible requests within the policy window.
24/7 Assistance
Customer support is available around the clock if you need help with a return, exchange, or order issue.
Before you begin
Return Eligibility
Start the request within 30 days and keep the item, packaging, and order details available while the request is reviewed. The condition of the product and the information provided can affect how the return or exchange is handled.
- Keep the product together with any included covers, inserts, accessories, or components.
- Have the order number and the name used for the order available.
- Avoid unnecessary washing, modification, or disposal before the request is reviewed.
- For damage or an incorrect item, keep the packaging until support confirms the next step.
Simple steps
How a Return Works
Review the Order
Identify the product and confirm that your request is within 30 days.
Request Assistance
Provide the order details and explain whether you need a return, exchange, or help with an order issue.
Prepare the Item
Follow the return instructions provided for the specific request and package the item carefully.
Complete the Resolution
Once the return is received and reviewed, the applicable refund or exchange is completed.
Protect the item in transit
Preparing Your Return
Careful packing helps protect sheets, comforters, duvet covers, pillows, blankets, mattress toppers, protectors, and smaller sleep accessories during the return journey.
Keep Pieces Together
Place matching components, covers, inserts, and accessories together so the returned product can be reviewed as a complete item.
Use Secure Packaging
Use packaging that protects the product from moisture, tearing, crushing, or loss of smaller components during transit.
Do not send an item to the business address unless the return instructions specifically direct you to do so. Follow the return routing provided for your request.
Choose another option
Exchanges
Restovia offers free exchanges within 30 days. Exchanges can help when you need another available size, color, style, or product option and the requested replacement is available.
Confirm the Item
Identify the product you want to exchange and the replacement option you prefer.
Check Availability
The replacement must be available when the exchange is arranged.
Follow the Instructions
Use the return and replacement directions provided for the specific exchange request.
After a return
Refund Processing
When a return is approved and received, the applicable refund is processed back through the original payment path when available. The time it takes for the credit to appear can depend on the payment provider or financial institution after the refund is issued.
Return Received
The returned item reaches the designated return destination.
Return Reviewed
The item and request are checked against the return information.
Refund Issued
The approved refund is sent through the applicable payment route.
Bank Posting
Your financial institution determines when the credit becomes visible in your account.
When something is not right
Damaged or Incorrect Orders
If a product arrives damaged, incomplete, or different from the item ordered, keep the item and packaging together while the issue is reviewed. Clear order details make it easier to identify the appropriate resolution.
- Keep the product and original packaging available.
- Check the product title, size, color, and quantity against the order details.
- Do not discard a damaged item until the next step has been confirmed.
- Provide a clear description of what arrived and what appears to be wrong.
Common questions
Returns FAQs
How long do I have to return an item?
Restovia offers free returns and exchanges within 30 days.
Do I have to pay for a return?
No. Restovia’s policy provides free returns and exchanges within the 30-day window.
Can I exchange an item instead of returning it?
Yes. Free exchanges are available within 30 days when the requested replacement option is available.
What should I do with the packaging?
Keep the product and packaging together until the return or exchange instructions have been confirmed, especially when the order arrived damaged or incorrect.
When will I see my refund?
After an approved refund is issued, the posting time can depend on the payment provider or financial institution.
What if I received the wrong product?
Keep the item and packaging available and request assistance with the order details so the issue can be reviewed.
24/7 customer support
Need Return Help?
If you need help with a return, exchange, damaged delivery, incorrect item, or refund question, Restovia support is available 24/7.
For faster assistance, keep the order number, product name, and the name used for the order available.