Is shipping free?
Yes. Restovia provides free shipping on all products across the U.S. website.
Restovia Help Center
Frequently Asked Questions
Find clear answers about Restovia bedding, pillows, delivery, discounts, returns, product care, sleep accessories, and order support. Use the quick search or browse by topic below.
Free Shipping
Available on all Restovia products.
3-5 Day Delivery
Expected delivery in 3-5 calendar days.
30-Day Returns
Free returns and exchanges within 30 days.
24/7 Support
Help is available whenever you need it.
Most asked
Popular Restovia Answers
The essentials at a glance: shipping is free, delivery is 3-5 calendar days, email subscribers receive an automatic 15% sitewide discount, and eligible returns and exchanges are free within 30 days.
How long does delivery take?
Orders are expected to arrive within 3-5 calendar days after processing.
How does the 15% offer work?
After a successful email subscription, the 15% sitewide discount is applied automatically with no code required.
Can I return or exchange an item?
Yes. Restovia offers free returns and exchanges within 30 days for eligible items.
Orders & delivery
Ordering & Delivery
Answers about placing an order, shipping charges, delivery timing, tracking, and order changes.
Do you offer free shipping on every product?
Yes. Free shipping applies to all products sold through the Restovia U.S. website.
What is the expected delivery time?
Restovia orders are expected to arrive within 3-5 calendar days. Delivery timing can be affected by circumstances outside normal carrier operations, so tracking information remains the best source for the latest shipment status.
How can I track my order?
Once tracking is available, use the tracking information associated with your order. Keep your order confirmation available so you can match the shipment to the correct purchase.
Can I change an order after placing it?
Order changes are not always possible once processing begins. If you need to update an item, quantity, or delivery detail, request assistance as soon as possible and include the relevant order information.
What should I do if my package arrives late?
Review the latest carrier tracking first. If tracking has stopped updating or the package has not arrived after the expected delivery window, Restovia support can help you review the next steps.
What if my package arrives damaged?
Keep the packaging and product together, take clear photos of the condition, and request support promptly. This helps the issue be reviewed accurately.
Products & comfort
Bedding & Product Choice
Guidance for choosing sheet sets, pillows, comforters, blankets, protectors, toppers, and travel sleep accessories.
How do I choose the right sheet size?
Match the sheet size to your mattress dimensions and check the fitted-sheet pocket depth when available. If your mattress includes a thick topper or pad, include that extra height when comparing fit.
What is the difference between a comforter and a duvet insert?
A comforter is generally designed to be used as a finished top layer. A duvet insert is designed to sit inside a removable duvet cover, which can make changing the look of the bed and laundering the outer layer more flexible.
How should I choose a bed pillow?
Consider your sleep position, preferred loft, firmness, and temperature preferences. Side sleepers often look for more height and support, while back sleepers may prefer moderate loft. Always compare the individual product description before choosing.
What is a cooling pillow or cooling blanket?
Cooling-focused products are designed with materials, construction, or surfaces intended to feel more breathable or temperature-conscious. Performance varies by product, room temperature, bedding layers, and personal preference.
What does a mattress topper do?
A topper adds an extra comfort layer above the mattress and can change the feel of the sleep surface. Compare thickness, material, firmness, and mattress compatibility before purchasing.
Why use mattress and pillow protectors?
Protectors add a removable layer between everyday use and the mattress or pillow. They can make routine care easier and help keep the underlying sleep surface cleaner.
Are sleep masks and travel sleep accessories suitable for everyday use?
Many sleep masks and travel comfort accessories can be used at home or away. Check the individual product details for fit, materials, cleaning instructions, and intended use.
Care & materials
Product Care & Materials
General guidance for washing, drying, storage, pillow care, and understanding product materials.
How should I wash Restovia bedding?
Always follow the sewn-in care label or the product-specific care instructions first. As a general rule, separate colors, avoid overloading the washer, and use a mild detergent when appropriate for the material.
Can I tumble dry sheets, blankets, or comforters?
Only tumble dry when the care label permits it. High heat can affect some fibers, finishes, and fills, so use the recommended setting and make sure bulky bedding is completely dry before storage or reuse.
How should I care for memory foam pillows?
Do not machine wash a memory foam core unless the product instructions specifically allow it. Removable covers may have separate care instructions. Allow any spot-cleaned foam to dry fully before covering or using it again.
How should I store seasonal bedding?
Store bedding clean and fully dry in a cool, ventilated location. Avoid long-term compression of lofty pillows, comforters, or filled blankets when possible.
Where can I find the exact materials for a product?
Material details vary by product. Use the individual product description, specifications, and care information for the most accurate fiber, fill, cover, and construction details.
Will bedding colors look exactly the same on every screen?
Screen brightness, color settings, lighting, and photography can affect how a shade appears. Product images are intended to represent the item as accurately as practical, but small visual differences can occur.
Savings & promotions
Discounts & Promotions
How Restovia's automatic subscriber and promotional discounts work.
How do I receive the 15% sitewide discount?
Successfully subscribe through the Restovia email signup. Once the subscription is accepted, eligible customers receive an automatic 15% sitewide discount. No discount code is required.
Is the 15% subscriber discount limited to my first order?
No. The subscriber offer is not limited to a first order. It is an automatic sitewide discount associated with successful email subscription, subject to the active offer conditions shown on the website.
How does the 20% promotional discount work?
Selected promotional products receive an automatic 20% discount. No code is required. The product or promotional area will indicate when the offer applies.
Do I need to enter a discount code?
No code is required for Restovia's automatic 15% email-subscriber offer or the automatic 20% discount on selected promotional products.
Why is a discount not showing on a product?
Confirm that the product is included in the relevant promotion and that any required subscriber status has been completed successfully. If the offer still does not appear where expected, request support before completing checkout.
Returns & support
Returns, Exchanges & Support
What to expect if you need to return an eligible item, request an exchange, or get help with an order.
What is Restovia's return window?
Restovia offers free returns and exchanges within 30 days for eligible purchases.
Are exchanges free?
Yes. Eligible exchanges are free within the 30-day return and exchange period.
What information should I provide for order support?
Have the order number, product name, and a clear description of the issue ready. Photos can be useful when the concern involves damage, incorrect items, packaging, or product condition.
When is Restovia customer support available?
Restovia provides 24/7 customer support.
Can support help me choose a product?
Yes. Support can help you locate product information, compare available specifications, and understand sizing, care, or collection details. Product comfort remains personal, so final selection should reflect your own needs and preferences.
How do I get help if I cannot find my question here?
Use the Restovia support option below and include enough detail for the team to understand what you need help with.
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Still need help?
Restovia Customer Support
If your question is not covered above, Restovia support is available 24/7 for product information, order assistance, shipping questions, returns, exchanges, and general website support.