Product Question
Need help with bedding size, pillow type, blanket weight, mattress protection, care details, or another product feature before ordering?
Restovia Customer Care
Order Support
Need help before or after placing an order? Restovia provides 24/7 support for product questions, order details, shipping, tracking, delivery concerns, returns, exchanges, and other order-related assistance.
24/7 SupportFree Shipping3–5 Day Delivery30-Day Returns
Choose the right path
Start With Your Order Need
Use the support path that best matches what you need. Keeping the right order details ready makes it easier to review the situation quickly.
Existing Order
Use your order number and shipping name when asking about order status, tracking, delivery, returns, or exchanges.
Delivery Concern
If a package is delayed, marked delivered but not found, damaged, or incorrect, keep the order and shipment details available.
Before checkout
Before You Place an Order
Review the product page carefully before checkout. Restovia carries sheets, pillowcases, comforters, duvet covers, quilts, pillows, blankets, mattress toppers, protectors, sleep masks, and travel sleep accessories, and individual product details can vary.
- Confirm the product title, size, color, style, material, and quantity.
- Review product images, dimensions, descriptions, and care information.
- Check the shipping address carefully before completing checkout.
- Free shipping applies to all Restovia products.
- After successful email subscription, the automatic 15% sitewide discount applies without a code.
After checkout
After Your Order Is Placed
Keep your order information available. Restovia’s stated delivery time is 3–5 calendar days, and shipment progress can be followed once tracking becomes available.
Keep Order Details
Have the order number, shipping name, delivery address, and product name available if support is needed.
Report Address Issues
If you notice an address problem, request help as soon as possible because changes can become difficult once processing advances.
Do not send passwords, complete card numbers, security codes, or other sensitive payment credentials when asking for order support.
Shipment progress
Tracking Help
Tracking can show when a shipment enters the carrier network, moves between facilities, reaches the local delivery area, and is delivered. Carrier scans may pause between updates even while a package continues moving.
When delivery needs attention
Delivery Help
If a shipment is delayed, marked delivered but not found, arrives damaged, or contains the wrong item, use the steps below before requesting further review.
Delayed Package
Review the latest carrier scan, confirm the address, and allow time for the next tracking update when the shipment is still moving.
Marked Delivered
Check normal delivery areas, reception, package rooms, nearby safe places, and household members.
Damaged or Incorrect
Keep the item and packaging together and compare the product with the order before anything is discarded.
Post-purchase flexibility
Returns & Exchanges
Restovia offers free returns and exchanges within 30 days. Keep the product, packaging, included components, and order details available while the request is reviewed.
- Begin the request within 30 days.
- Keep matching pieces, covers, inserts, and accessories together.
- Do not send a return to the business address unless specific return instructions direct you to do so.
- For damaged or incorrect items, keep the original packaging until the next step is confirmed.
Common order questions
Order Support FAQs
How long does delivery take?
Restovia’s stated delivery time is 3–5 calendar days.
Do I pay for shipping?
No. Restovia provides free shipping on all products.
Where can I track my order?
Use the Track Your Order button on this page. It opens the Restovia tracking page in a separate tab so it does not interrupt the current page.
Can I change my shipping address?
Request help as soon as possible if an address needs attention. A change may not be possible after shipment processing has advanced.
What if the wrong item arrives?
Keep the item and packaging together, compare the product details with the order, and request assistance with the order number available.
How do returns and exchanges work?
Restovia offers free returns and exchanges within 30 days for eligible requests.
How do Restovia discounts work?
After successful email subscription, customers receive an automatic 15% sitewide discount with no code required. Selected promotional products can receive an automatic 20% discount.
24/7 customer support
Need More Help?
If the information above does not resolve your question, Restovia support is available 24/7 for product, shipping, tracking, delivery, returns, exchanges, and order assistance.
For faster help with an existing order, keep the order number, shipping name, and product name available.